Guides
Here you can find our knowledge base that explains the general concepts of apaleo.
Reservations
- Market Segments on Reservations
- The difference between the booker and the guest in a reservation
- Incorrect update of Reservation Status
- Bulk registration forms
- Handling of Cancellations & No-Shows
- Traces
Housekeeping
Rate Plans and Rates
- Company guarantee
- Fair rates
- Promotions
- Rate plans & rates management
- Companies and Corporate Rates
- Rate restrictions in apaleo
Apaleo Accounting and Payment (Accounting Related)
- Adyen Essentials: How to use it and what can I find there?
- Introduction to the Apaleo Accounting
- Introduction to Apaleo Pay
- Sub-accounts
- Night Audit - Recognition of revenue and consumption of prepayments (payment deposits)
- Accounting Check - your DAILY routine
Folios and Invoices
- Routings
- Business Dates and Timestamps in apaleo Folios
- New Payment Flow
- Bulk allowance
- External Folios, Guest Folios and the House Account
- Prepayment Notice & Advance Invoice
Reports
User Management
Audits/Logs
Availability
Payments
- Defending Fraud Chargebacks
- Handling Chargebacks
- Terminal setup
- Troubleshooting Credit Card Terminal
- apaleo Payment: Credit Card symbols
- Apaleo Pay - Merchant Potential Liability (MPL)