If the Apaleo site isn’t loading or you’re unable to log in, a few quick checks usually solve the issue. This guide walks you through the most common steps to get Apaleo working smoothly again.
1. Check Your Operating System Version
Make sure your device is running on one of the two latest versions of:
- iOS
- Android
- Safari
- Chrome
- Firefox
Older operating system or browser versions may not be fully supported.
2. Troubleshooting for Desktop Users
If you're using Apaleo on a desktop and the page isn’t loading properly, try the following:
Clear Cache & Cookies
- Clear your browser’s cache and cookies (ideally the past 7 weeks).
- Sometimes older cached versions prevent Apaleo from loading correctly.
Open a Fresh Browser Tab
- Manually enter https://app.apaleo.com to ensure the newest version of Apaleo loads.
- Check that your browser bookmark also points to this address.
Clear Browsing History Regularly
- In Chrome, use Clear cache & cookies to remove outdated or conflicting data.
3. Check Your Computer's Date & Time Settings
Incorrect date or time settings can cause Apaleo to fail loading or display errors.
- Go to your device’s Date & Time settings.
- Make sure “Set time automatically” is turned on.
- If the time is incorrect, Apaleo may show an error message like this:
Correcting the time usually resolves this issue immediately.
4. Troubleshooting Login Issues
If you can access the site but can’t log in, try the steps below:
Verify OS and Browser Version: Make sure your device is using one of the latest two OS/browser versions.
Clear Cache & Cookies: This resolves many unexpected login issues.
Check for Lockout: If you entered the wrong password several times, your account may be locked for 60 minutes. After that, you can reset your password.
Verify Your Email (Before logging in for the first time):
- Click the verification link in your invitation email.
- If the link has expired, request a new invitation from Apaleo Support.
Use a Fresh Browser Window: Open a new tab and go directly to https://app.apaleo.com.
Try Incognito/Private Mode: If logging in works in incognito mode, the issue may be caused by cached data or an extension.
Test Another Device: If someone else can log in on a different device, try logging in with your credentials there. This helps determine whether the issue is device-related or user-related.
5. Still Experiencing Issues? Contact Support
If none of the above steps work, please reach out to support@apaleo.com and include:
- The device you’re using (e.g., MacBook Air, iPhone 14, Windows PC)
- Your operating system version
- Your browser type and version
- A list of the troubleshooting steps you already tried
- Screenshots or video recordings (if possible)
This information helps our support team diagnose the issue faster.