Reservation Warnings in Apaleo
Currently Apaleo supports the following categories for reservation warnings.
1. Offer is not available
This category marks reservations created under conditions where the offer should not have been bookable. The reasons can include:
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Unit Group Fully Booked:
- Description: Reservation made or new nights booked when the unit group is fully booked.
- Action: Check unit group availability.
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Unit Group Cannot Accommodate Booked Persons:
- Description: Reservation exceeds the maximum occupancy of the unit group.
- Action: Ensure the number of persons does not exceed the unit group's maximum capacity.
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Rate Plan Restrictions Not Considered:
- Description: Reservation booked outside of the defined booking periods, ignoring min/max advance booking offsets or late booking times.
- Action: Verify rate plan restrictions and booking periods.
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Surcharges for Booked Persons Not Set:
- Description: No surcharge defined for the number of persons booked in the rate plan.
- Action: Set appropriate surcharges for the rate plan.
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Rate Plan Not Open for Sale on Distribution Channel:
- Description: Reservation booked through an unmapped distribution channel for the rate plan.
- Action: Map the rate plan to the appropriate distribution channels.
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Rate Plan Restrictions Not Considered:
- Description: Reservation created or amended with nights that are either closed or have length of stay restrictions.
- Action: Review rate plan restrictions and ensure they are adhered to.
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Rates Not Set for All Time Periods:
- Description: Reservation created or amended with some nights having no rates set, resulting in a rate of 0 for those nights.
- Action: Set rates for all relevant time periods.
2. Automatic Unit Assignment
This category marks reservations that were extended and encountered conflicts in the automatic unit assignment, requiring manual resolution.
- Automatic Unit Reassignment Due to Conflict:
- Description: The assigned unit for the reservation is taken by another reservation for the added time periods. The system assigns another unit of the same group, potentially causing a room move during the guest's stay.
- Action: Manually resolve conflicts in the travel dates of the conflicting reservations to avoid forced room moves.