Housekeeping in Apaleo

Housekeeping Dashboard
Changing Room Status
Using Housekeeping Filters
Exporting and Printing Reports

Housekeeping Dashboard

On the dashboard page, we have a dedicated section for your operations, providing a quick overview of your inventory status. You have the option to view either the Free units (those that have not yet been assigned) or the Occupied units (those with reservations already assigned).

Changing Room Status

Apaleo automatically updates the room status to "Dirty" when a guest checks in or out, aiding communication between housekeeping and the front desk. It is always recommended that you check the room status manually and correct it if necessary.

1. Navigate to the Housekeeping module in Apaleo.
2. Review the current condition.
3. To update the status, click the three dots next to the room information, then select the appropriate status.

 

FAQ

When does a room status automatically change to Dirty?

Apaleo automatically marks a room as 'Dirty' upon guest check-in and check-out. Housekeeping should manually adjust the status to the correct status after cleaning. The room status can also be changed automatically by a housekeeping app. If this is not correct, please check the settings in your housekeeping app.

 

Using Housekeeping Filters

Filter in the Housekeeping module enable quick property overviews. Different filters can be selected and combined to customise the list.

Available filters include:

• Unit Group
• Unit Attributes
• Stay Status includes:
  • Arriving: reservations, with the status "confirmed", arriving on the selected day
  • Arrived: in-house guests who arrived on the selected day
  • Departing: in-house guests who have arrived on the selected day
  • Departed: reservations departing on the selected day who already checked out
  • Stay-through: "in-house' reservations which will not depart on the selected day
  • Unit without reservations: units that do not have a reservation assigned on the selected day
• Maintenance (OOO, OOS, OOI and without maintenance)
• Unit Condition (clean, clean to be inspected and dirty)
• Unit Occupancy (free or occupied)

 

Exporting and Printing Reports

Sometimes, you need to export and print a report containing all information regarding arrivals, departures, and stayovers to pass on to your housekeeping team. Apaleo offers the option to export a customised list or the unfiltered overall report for all rooms.

1. Go to the Housekeeping section in Apaleo.
2. Select the date you want to view.
3. Set the filters to customise your list.
4. Click the Export button and choose your preferred document style (PDF, Excel, or CSV).
5. You can export the PDF document with all details or GDPR compliant (excluding customer details).
6. Once you export the report, you can print it or send it to your colleagues.

FAQ:

Q: Can I download the Housekeeping report in advance, for example downloading the report for the next 2 days?

A: No, you can only download it day by day as no one knows in advance what room statuses will be in the next 2 days.