The ordered service report can be found in Reports > Ordered Services. It provides you and the team an overview of all services booked and added to the reservation.
Important: Only services with ID are shown in this report (services that are part of a rate plan, services booked under Extras and services that are posted on the folio with the service configuration). Services that are posted manually on the folio without the Service configuration are not included in the report. Any service changes before the night audit will be reflected in the report. As soon as the services have been posted to the folio, the changes will no longer be reflected in the report.
Report Details
The following details are shown in the report:
- Date for which the service is booked
- Service # reflects the service code which has been used during the setup
- Name of the service
- Service type shows visually if the service applies per person or per unit
- Guests show for how many guests the service is booked on a specific date. The guests count include adults and children.
- Quantity shows how often the service is booked on a specific date.
- Guest name reflects the name of the reservation
- Unit for which the service is booked
- Reservation ID of the reservation with the ordered service
Common Use as a Breakfast Report
A common use of this report is to use it as a breakfast report. This information can be exported and forwarded to other departments.
- Open Reports and Ordered Services.
- The default date is the actual business day and no service is set.
- Choose the service Breakfast.
- All reservations with a breakfast included rate are displayed below the search field, here the number under quantity shows the number of guests to be counted.
Exporting the Report
If needed you can export the report in PDF, Excel or CSV to forward it to your colleagues. You can pull up to 90 days of data per export.
FAQ
Why is breakfast missing in the report?
Check the Extras tab to confirm if the service was added correctly. If the service is there, check the date of the service to confirm the date when the service should be delivered.
Can I export the ordered serviced report for the entire year?
No. In Apaleo you can download only for 90 days. You can download the report only multiple times or use APIs to get this information.