Service Availability
Why can I not create a reservation though I still have available rooms?
FAQ
Availability Management
In Apaleo, you can manage the availability of the services you offer, deciding when each service can be sold and how many are available at a given time.
Follow this guide to learn how to set up and manage limited services.
Just like in the Unit Group Availability view, you can see service availability displayed on a calendar.
Because services can be sold independently of reservation type (overnight or day-use), make sure to select the correct type when checking availability.
Service Availability
In Apaleo, availability is managed by time slice. For overnight reservations, each time slice covers two calendar days.
Every service also has a delivery date, which depending on its configuration may fall on either the arrival day or the following day.
For example, a service like breakfast is typically delivered the morning after the stay, not on the day of arrival.
Example:
In the screenshot below, you can see the breakfast availability for a reservation arriving on 14th November and departing on 15th November.
Since the breakfast is delivered on the day of departure, in this case, we have 2 breakfasts available for the 15th of November.
In addition, the breakfast service in the example above is configured to be available only during weekends. For this reason, there's no availability midweek.
Other services might be delivered on the same day as the accommodation. An example would be the extra bed.
For an overnight reservation, the extra bed service is being delivered on the day of arrival and blocked for the whole time slice.
Why Can’t I Create a Reservation Even Though Rooms Are Still Available?
If you still have rooms available but no offers appear when creating a reservation, check your rate plan restrictions. For example, a minimum advance booking or other restriction may prevent offers from showing.
You can override these restrictions by enabling “Show unavailable offers” when creating the booking.
FAQ
Why can’t I create a reservation even though rooms are available?
This usually happens when rate plan restrictions are active. Common examples include minimum advance booking, closed-to-arrival, or length-of-stay rules that prevent rate plans from appearing in the offer list.
Where can I review or adjust these restrictions?
Open the Rate Plan Settings in Apaleo and check the Restrictions tab for rules such as minimum stay, booking window, or closed days.
Does overriding restrictions change my availability or pricing?
No. Enabling “Show unavailable offers” only displays rate plans that would otherwise be hidden.
Your availability and pricing remain unchanged, you’re simply creating a manual booking that bypasses standard restrictions.