The General Manager Report shows you information such as key performance indicators, ADR or where your corporate business comes from.
Use the Report
- Open the General Manager Report on your Apaleo Dashboard or via reports.
- Hover over any KPI to see its definition:
- By default, you have the aggregated setup of Occupancy and Revenue in your set currency. The data is displayed for the actual day, Month-to-date (MTD), and Year-to-date (YTD).
- Once you click the Detailed overview, the above data will be shown for the following days as of the set date.
- You have as well the possibility to change the date to a different one, e.g. the forecast of next month or a specific day in the future.
Filter and Export
- Unit group: Gives you the possibility to see the occupancy and revenue for one specific room category or meeting room.
- Rate plan: Gives you the possibility to see the occupancy and revenue for a specific rate plan.
- Channel: Gives you the possibility to see how many bookings and revenue you receive from which channel, e.g. bookings from booking.com or your IBE.
- Market Segment: Gives you the possibility to see how many bookings and revenue you received from a market segment, e.g. bookings from a corporate discount segment or leisure BAR segment, and so on.
- Company: Gives you the possibility to see how many bookings and revenue you received from a certain company.
- Template: This option gives you the possibility to change between day use and overnight bookings, or to see different meeting room bookings.
- Once you have chosen your preferred filters, just press Generate and the report is updated, now you have the chance to export the report into PDF, Excel, or CSV if needed.
All the above-mentioned filters can be combined.
KPI definition
Gross Unit Revenues KPI: The sum of all amounts for sold units. Any services sold with the rate plan or as extras are excluded.
Gross Accommodation Revenues KPI: The sum of all amounts for the "Accommodation" service type for sold units, including all services sold with the rate plan and extras. Directly added charges and allowances are excluded.
FAQ
There are discrepancies in the report, specifically in sold units. What are the steps I need to check?
This can be caused by multiple time slices. We advise using filters and only selecting the correct time slice to ensure that the calculation matches.
Can I somehow remove the second time slice, since it is causing an issue with the calculation?
If the time slice was used in the past, there is no longer the option to remove it. You will need to use filters and exclude the inactive time slice.