Modifying a Reservation
Guests may need to change their reservation either before arrival or during their stay. This includes:
- Changing arrival or departure dates
- Updating the number of guests
- Selecting a different room type
Amend Stay
The Amend Stay feature allows you to:
- Extend or reschedule the reservation
- Change to a different room type
- Adjust the number of adults or children
- Set custom arrival and departure times (optional)
All changes depend on availability. Always check current rates and availability before updating the reservation.
- After entering new dates, the system shows what has changed from the original booking.
- You'll see all available rate plans and offers to choose from.
Recalculate Prices
If selected, Apaleo will recalculate all prices based on current rates. This is required if you're changing the room type for already-booked dates. If not selected, only guest surcharges are recalculated, and prices for booked nights stay the same.
- After selecting a new offer, you’ll see a preview of the updated reservation with nightly price adjustments if needed.
- Click Apply Changes to confirm or Reset to discard changes.
Shorten Stay
Use the Shorten Stay option when a guest arrives later or leaves earlier than planned. Just select new arrival and departure dates.
Note: If the guest has already paid in full, you cannot shorten the stay.
Change Prices
You can still edit prices after booking—for example, to correct mistakes or apply a discount.
- Click Change Prices to update pricing for one or more nights.
Click Apply Changes to confirm or Cancel to undo.
Change Room Assignment
Use the Assign Unit button to change the room for a reservation.
- By default, the new room applies to the entire stay.
- You can also assign a different room for specific dates.
You can check assigned units for each night on the reservation cards. If the unit's category is different from the originally booked one, a colored square appears next to the unit.
To change the room for specific nights:
- Click Assign Unit in the action menu (three dots).
- Select the desired room.
- Click Assign to confirm.
FAQ
Why Doesn’t The Guarantee Type Update When Changing Rate Plans?
When you change rate plans in an existing reservation, the cancellation policy might not update. Here’s how it works:
-
Cancellation Policy Update:
If the original policy allows free cancellation 10 days before arrival and the new one allows it 2 days before:- Changing 15 days before arrival updates the policy to 2 days.
- Changing 5 days before arrival keeps the old policy (10 days).
-
Non-Refundable Rate Plans:
If the guest booked a non-refundable plan, the cancellation policy won't change—even if you switch to a flexible rate. This avoids abuse where guests cancel for free after choosing a strict rate.
This protects hotels from losses due to policy misuse.
Can I Change The Booking Channel In A Reservation?
No, the booking channel can't be edited once a reservation is created.
You have two options:
- Cancel and Rebook: Cancel the original reservation and create a new one with the correct booking channel.
This ensures accurate tracking. If you need further assistance, feel free to contact our support team.
I do not see a company rate plan.Â
This indicates that the original reservation does not contain company code. You will need to copy the reservation and create with Company Rate Plan.Â