How to manage payment accounts

Manage Payment Accounts on Reservations
Specify the payment account when making the booking
Add or Change Payment Account

You can add payment accounts on a reservation when you create a booking directly in Apaleo, or via a channel that supports it. Payment accounts on reservations can be changed at any time.

Specify the payment account when making the booking

You can enter payment information during the booking creation flow. This payment account is copied to every reservation of the booking. The payment account on the booking cannot be charged directly. It is visible in the booking details and can be used in reservations in the same booking.

 

Add or Change Payment Account

 

To change or add the payment account for a guest

• Go to the guest's reservation.
• Navigate to the "General" section.
• Scroll down to the "Payment Account" section.
• Click on "Edit."
• Choose to either:
  • Reuse the original booking payment account.
  • Add a new payment account.
• If adding a new payment account, enter:
  • Cardholder name
  • Card number
  • Expiry month and year
  • CVV
  • Email address
• Press the "Change" button to save.
• Note: If the reservation was prepaid, the prepaid payment will not switch to the new payment option.