Reservation Statuses
- Cancelled: A confirmed booking was cancelled.
- Checked-Out: The guest already checked out of their room.
- Confirmed: A booking was created and confirmed. The guest hasn't arrived yet.
- In-house: The guest has arrived and was checked in.
- No-show: The guest didn't arrive on their arrival date and was not checked in. This status appears after the night audit.
Common Scenarios
Here are some common scenarios and what to do in each situation:
Check-in by Mistake
Sometimes, a guest is checked in by mistake when they shouldn't be. Here's what to do:
- Shorten the reservation as much as possible.
- Post all services of the shortened stay.
- Refund the posted services through the three dots on the right side of the service.
- Once the balance is set to 0, the guest can be checked out again.
- If the guest arrives after all, create a new reservation or copy from the old one.
No-Show or Cancelled Status by Mistake
Sometimes, a reservation status is changed to no-show or cancelled by mistake. Here's what to do:
- Open the mistakenly changed reservation and click on 'Jump to booking'.
- Click on +Add a new reservation.
- Insert the required dates and click on Search rates.
- Choose the rate and click on Select offer.
- Click Create and the default guest name of the booking is taken to create the new reservation.
- Assign a room and check-in at arrival.