Reservation Status in Apaleo

Reservation Statuses
Common Scenarios
How To Revert An Accidental Check-In
No-Show Or Cancelled Status By Mistake
FAQ

Reservation Statuses

• Cancelled: A confirmed booking was cancelled.
• Checked-Out: The guest has already checked out.
• Confirmed: The reservation is confirmed, but the guest has not yet arrived.
• In-House: The guest has arrived and is currently checked in.
• No-Show: The guest did not arrive by the arrival date and was not checked in. This status appears after the night audit.

Common Scenarios

Here are some common reservation scenarios and how to handle them:

1. How To Revert An Accidental Check-In

If a reservation was checked in by mistake, follow these steps:

• Open the reservation details.
• Click the Revert Check-in option from the action menu.
  • This option is only available if the reservation is currently checked in.
  • The option may be disabled if there are blocking conditions (e.g., unposted charges).
• Confirm the action in the dialog that appears.
  • Apaleo will check if the revert is allowed before processing it.

What Happens After Reverting

• The reservation status is set back to Confirmed.
• The check-in timestamp is cleared.
• The planned arrival time is restored.
• The room status is changed from Occupied to Free.
• The room condition is set to Dirty by default.
  • If the reservation had multiple rooms, only the first room is marked as Dirty.
  • You can manually change the unit condition to Clean or To Be Inspected.
• A webhook notification is sent to connected apps: check-in-reverted

Troubleshooting

• If the Revert Check-in option is not visible:
  • Check if the reservation status is "In-House".
  • Ensure you have the correct user permissions.
  • Confirm there are no blocking conditions (such as posted charges).
• If you encounter an error:
  • Review the error message carefully.
  • Check that no unposted charges were added after check-in.

2. No-Show Or Cancelled Status By Mistake

If a reservation was accidentally marked as "Cancelled" or "No-Show", follow these steps to create a replacement reservation:

1. Open the original reservation and click Jump to booking.
2. Click + Add a new reservation.
3. Enter the required stay dates and search for available rates.
4. Select a rate and click Select offer.
5. Click Create. The guest name will auto-fill from the booking.
6. Assign a room and check in the guest upon arrival.

FAQ

Can I revert the status of cancelled or no-show reservations?
No. These statuses cannot be reversed. You must create a new reservation or copy the existing one.

Can I check out a reservation that was never checked in?
Yes. Apaleo allows check-out even if the check-in step was skipped. You can check the guest out as of their departure date.