SiteMinder Channel Connect

The SiteMinder application provides a connection to the SiteMinder channel manager, which includes real time availability and rates updates together with fully fledged reservation handling.

Connect
Fill Excel sheet
Configure
Activate

Connect

How to connect SiteMinder with Apaleo:

1. Go to the Apaleo Store, locate SiteMinder click "Connect App".
2. By this time, you would normally have attended a call with SiteMinder and would have received your SiteMinder Hotel Code. If not, please reach out to your SiteMinder representative.
3. Locate rate plans that you wish to distribute via SiteMinder: Rates -> Rate Plans -> Click on the rate plan to see the code. Ensure that the applicable rate plans in Apaleo have the Channel "Channel Manager" enabled
4. Locate unit groups (room types) that you wish to distribute via SiteMinder: Inventory - > Unit Groups
5. Send the room and rate codes to SiteMinder to be added. You can also add them yourself 
6. Send your SiteMinder Hotel Code to [e-mail]
7. After you have received a confirmation from Apaleo, proceed with mapping in Apaleo as instructed below

Note on common mapping errors when you get the room, rate, and inventory codes from the URL:

• For the rate code, do not include the property code. For example, for the Rate plan URL https://app.apaleo.com/BER/rates/rate-plans/BER-FLEX_SGL, the property code, BER, should not be included. 
• Do not include the unit code in the rate code. For example, for the Rate plan URL https://app.apaleo.com/BER/rates/rate-plans/BER-FLEX_SGL, the rate code is FLEX, not FLEX_SGL.

Configure

Access

Only users who have the following roles have access to the configuration:

• Account Admin
• Property Admin
• Revenue Manager

Rate plans

In Apaleo navigate to the applicable Hotel and open Apps > SiteMinder to start configuring rate plan and service mappings.
Proper mapping is imperative for reservation processing.

Simply go through all rate plans and select the corresponding SiteMinder rate plan from the drop-down on the right side. You can always remove mapping by selecting 'No mapping' value.

There is only one price that can be transmitted to SiteMinder, therefore by setting 'Base occupancy' you can choose which price should be sent (e.g. base price for single person or for 2, 3, ... people).

Services

In case you sell some extra services, you can configure mappings for them as well.

Only rate plans and services that have 'Channel manager' channel configured will be available for the mapping.

When mapping between Apaleo and SiteMinder gets broken (e.g. rate plan doesn't have 'Channel manager' channel anymore), you will see the warning that will tell you about it. To fix it, either remove the mapping or update the rate plan in Apaleo.

Please keep your rate plan mapping always up to date. If you decide to remove a specific rate plan from SiteMinder, remove rate the plan mapping as well. It is advisable to first remove the mapping and then remove rate plans in SiteMinder. 

Activate

When you are done with the mapping, you can finally activate the connection.

By activating Synchronization, Apaleo will start sending real time availability and rate updates and process new bookings as well as modifications and cancellations. The rate plan needs to be bookable for data to be sent.

Apaleo will always keep availability and rates in sync with SiteMinder for maximum of 1 year, but you can at any time trigger full sync for a 1-year period in advance.