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Managing your Apaleo Pay payment methods

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Customer Success
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You can view your payment methods in the Adyen Customer Area (Settings > Payment methods).

To request additional payment methods:

  • Open a support ticket with Apaleo, mentioning the name of your merchant(s). You can find the name of your merchant in your property payment settings in Apaleo.
  • Some payment methods require information from you or additional setup, so please check those in the table below and include all necessary information in your ticket.
  • Payment methods are configured per merchant, so if you have multiple merchants, you need to set up payment methods for each of your merchants.

Tested payment methods available with Apaleo Pay

 

Payment Methods Recurring*
 (storable in reservation payment account)		 Active on Payment Link Available on Apaleo Pay Terminals Additional information needed for setup
AliPay   V    
Amazon Pay V V    
American Express V V V Your AMEX Merchant ID
Apple Pay V V V

1. Your shop websites: Fully Qualified Domain Names including 'http(s)'. If you add more than one, separate them with a comma. The first one will be used as the main shop website, and any remaining ones as additional shop websites.

2. Additional setup required - find instructions below.
Bancontact V ( SEPA)**  V V  
Diners V V    
Discover V V    
Finnish e-Banking   V    
Girocard   V V  
Giropay V ( SEPA)**  V    
Google Pay V V V

1. Google Pay Merchant ID (You can find more information on where to find the ID here)

2. Additional setup required - find instructions below.
iDeal V ( SEPA)** V    
JCB V V    
Klarna In AT, BE, DE, NL, SE V  

1. Support email (This email address is visible on the Klarna invoices)

2. Dispute email (This email address is used for dispute-related communication and access to the Klarna portal)
Maestro   V V  
Mastercard V V V  
MobilePay   V    

Paypal

 V V  

1. The email address of your business' PayPal account.

2. Your PayPal ID (13 alphanumeric characters; can be found by logging into your PayPal account > Name in top right > Account settings > Business information > PayPal Merchant ID.)

3. Additional setup required - find instructions below.

Note: Ensure that you maintain sufficient balance in your Paypal account to process refunds. 

Postfinance

 V      
SEPA Direct Debit V V    
Sofort V ( SEPA)** V   Your logo: 60x60px or 120x120px
TWINT   V V  
UnionPay V V    
Visa V V V  
VPay   V V  
WeChat   V    

 

*Recurring
Recurring means that if the payment method is used by the guest to pay for the booking on the IBE, then its credentials are saved in the payment account of the reservation in Apaleo for you to reuse that payment method.
**(SEPA)
Recurring payments are processed via SEPA Direct Debit payment method. Make sure to have SEPA Direct Debit enabled; otherwise, the recurring payment will not be processed. 

Additional payment methods

The payment methods listed above are the ones that Apaleo's payment team has tested and verified to be working with Apaleo. You can find the full list of payment methods supported by Adyen here: https://docs.adyen.com/online-payments/supported-payment-methods To inquire about a payment method that is supported by Adyen but not yet tested by Apaleo, please contact our support team.

Information on additional setup

Apple Pay

The necessary integration work is documented here. Make sure to first complete the pre go-live checklist before requesting Apple Pay.

Google Pay

Before you can accept Google Pay ecommerce transactions, you would need to do some integration work: https://docs.adyen.com/payment-methods/google-pay#how-do-you-want-to-integrate.

Paypal

In order for your Paypal account to be linked to your Apaleo Pay merchant, you need grant certain permissions in your PayPal account. See the instructions below. For more info find here Adyen's guide for the activation here:https://docs.adyen.com/payment-methods/paypal/web-drop-in#grant-api-access

 

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