As their hotel's in-house Apaleo experts, Apaheroes are responsible for training their teams to use the Apaleo platform.
The Apaleo Customer Success Team is continuously working to better support hotels with their training needs. Here is what we currently offer to our Apaheroes:
- Apahero Academy: Bite-sized lessons on the most common operational use cases within Apaleo.
- Apahero Q&A session during account setup: During the Apaleo onboarding process, Apaheroes attend a live Q&A session with an Apaleo Customer Success Manager (/your reseller or consultant) to review their training plans.
- Apahero newsletter: Every month, Apaheroes receive a summary of product and app updates, as well as tips from our Customer Success Team, straight to their inbox.
- Apaleo Community: Network with other Apaheroes and exchange best practices.
- Apahero Connect session: Apaheroes who are members of our Apaleo Community receive email invitations to online sessions with other hoteliers and members of the Apaleo Team. These are friendly, informal spaces where Apaheroes can raise any question about the PMS and broader tech stack, and exchange experiences and tips with other hoteliers.