In this guide:
Module 1: Reservation management
Module 2: Front desk
Module 3: Folios and invoices
Module 4: Housekeeping and maintenance
About this training plan
Once you've set up your training hotel, it's time to create your training plan. Here's the training plan Apaleo uses for its Apahero training, which you can adapt to reflect your operational processes and team structure.
The training comprises four modules, each containing several lessons. As user roles determine what your team can view and do in Apaleo, the target audience is specified for each module. Each lesson contains
- An overview of the topic;
- Practice activities for your team to do in your training hotel; and
- Trainer notes for the Apahero.
Click on the link icon (🔗) next to each module/lesson to open it in a new tab.
Module 1: Reservation management 🔗
Target audience: Reservation Manager and Senior Front Desk. Only the Reservation Manager has the user permissions needed for lessons 5 and 6.
⌛Time needed: 1 hour
- M1 Lesson 1: Create reservations 🔗
- M1 Lesson 2: Amend reservations 🔗
- M1 Lesson 3: Add services to a reservation 🔗
- M1 Lesson 4: Create and export reservation lists 🔗
- M1 Lesson 5: Create and manage group bookings 🔗
- M1 Lesson 6: View reservation logs 🔗
Module 2: Front desk 🔗
Target audience: Front Desk, Senior Front Desk, and Reservation Manager
⌛ Time needed: 15 minutes
Module 3: Folios and invoices 🔗
Target audience: Front Desk, Senior Front Desk, and Reservation Manager. Only the Reservation Manager has the user permissions needed for lesson 5.
⌛ Time needed: 30 minutes
- M3 Lesson 1: Guest, external, and house folios🔗
- M3 Lesson 2: Folio charges🔗
- M3 Lesson 3: Folio payments🔗
- M3 Lesson 4: Invoices🔗
- M3 Lesson 5: Folio logs🔗
Module 4: Housekeeping and maintenance
Target audience: Property Admin, Housekeeping, and (Senior/) Front Desk.
⌛ Time needed: 15 minutes