Your guest paid too much
A reservation is overpaid, and you need to reduce the payment. The guest should see it on the invoice. This can happen when you post allowances, or change the reservation in a way that makes it cheaper.
Click on Refund and then Payment to refund the payment.
You notice a mistake on the folio
A payment with the wrong amount or method has been posted on the folio. This should be corrected without the guest seeing it on the invoice.
Correcting the error can be done in four simple steps:
- Add a new folio to the reservation
- Find the payment you want to correct, and move it to the new folio
- On the new folio, add a refund with the same amount and payment method as the payment you want to correct.
- On the first folio, add the payment as it should be.