Apaleo Pay uses the payment provider Adyen.
During the onboarding process, Apaleo creates your unique merchant account for Apaleo Pay, where all of your monetary transactions will be processed. For E-Commerce transactions, we create a COM account and for point of sales transactions, we create a POS account. What is the difference?
COM - used for online payments and is always required.
POS - Point of Sale is needed to process transactions through a payment terminal on site.
After validating your account, we create user accounts for the responsible person in your organization. To register you will receive an E-Mail notification. On the landing page, you will be requested to authenticate yourself. For this action, a separate authenticator app on your phone is required. After validation you can log in to your Adyen Customer Area for the first time.
Let's take a look at the Finance section of your Adyen Customer Area.
In the finance section you will find an overview of your balance. The total balance on a merchant account is made up of the following balances:
- Pending: The gross amount of sales and refunds, that have not yet been settled by the respective card scheme or payment method.
- Deposit: The amount withheld to cover for potential liabilities due to payment processing. This amount can change over time, for example when the number of chargebacks or refunds increases.
Here is an example of the Balances overview page: