Whenever you wanted to give a flat discount on a reservation with multiple charges on the folio the fastest and easiest option was to do a generic folio allowance. This is error prone as you have to define the service type and the vat type manually. Now we introduced the ability to perform an allowance on multiple selected charges in one go! Please go for it and make your finance and accounting team happy!
- Open a reservation in which you would like to refund a service.
- Click on Folio to see all posted charges and payments.
- Use the dotted square to select the services you would like to refund.
- Once you marked the correct services, click Actions and choose Refund.
- A new window will open and you can decide how much percent of the total amount you would like to refund.
- As a last step you have to insert a reason for the refund, so your colleagues know as well why the service was refunded.
- Then click refund and automatically the marked services will be refunded with the set percentage by you.