Before you start to reconcile each single transaction, you can compare the sums for a specific business day. Use the amounts from the sales dashboard (Sales to Payouts) and compare them with the total credited and debited amounts for all payment sub-accounts that you exported from apaleo. Please be aware that you might have to sum up the amounts from the sales dashboard of your COM and POS merchant account in Adyen.
If the amounts do not match up, then it could have the following reasons:
- You manually refunded money in Adyen and forgot to also post the respective refund in apaleo.
- You posted a general folio refund in apaleo that was not performed for a specific payment transaction and therefore was not processed in Adyen
- Payment transactions done on the card terminal in standalone mode that have not been posted in apaleo. That’s why by default we do not allow standalone transactions on card terminals, but activate it only on request
- Manual postings of payments on a credit card payment method from apaleo or any connected app. This can be the case when transferring prepayments from the old PMS to apaleo on a migration or when connected apps process payments by themself.