Before you start to reconcile each single transaction, you can compare the sums for a specific business day. Use the amounts from the sales dashboard (Sales to Payouts) and compare them with the total credited and debited amounts for all payment sub-accounts that you exported from Apaleo. Please be aware that you might have to sum up the amounts from the sales dashboard of your COM and POS merchant account in Adyen.
If the amounts do not match up, then it could be due to the following reasons:
- You manually refunded money in Adyen and forgot to also post the respective refund in Apaleo.
- You posted a general folio refund in Apaleo that was not performed for a specific payment transaction and therefore was not processed in Adyen.
- Payment transactions done on the card terminal in standalone mode have not been posted in Apaleo. By default, standalone transactions on card terminals are not allowed, but they can be activated only on request.
- Manual postings of payments on a credit card payment method from Apaleo or any connected app. This can happen when transferring prepayments from the old PMS to Apaleo during a migration, or when connected apps process payments by themselves.
For more details about the reconcile report, check the Apaleo Payment Reconciling Settlements guide.