Cancellation policies define when guests can cancel for free, or when a fee applies.
Each rate plan needs to have a cancellation policy. apaleo provides two default cancellation policies: strict, and flexible. Make sure you review them, to see if they fit your needs. You can also define additional policies. Navigate to Rates > Policies to create and change policies. Changing a cancellation policy will not affect existing reservations.
Defining the policies requires some time-math thinking. Here are some examples to get you started:
|Policy||Time period||Reference point|
|Free cancellation up to 14 days after booking||0 months, 14 days, 0 hours||After booking|
|Free cancellation until 48 hours before check-in||0 months, 0 days, 48 hours||Prior to arrival|
|No free cancellation||0 months, 0 days, 0 hours||After booking|
|Free cancellation until check-in||0 months, 0 days, 0 hours||Prior to arrival|