Once in a while your inventory needs repairs or refurbishment. This maintenance work can be managed in the Room Rack module.
apaleo supports the following three industry-standard maintenance types:
- Out Of Service (OOS) does not take this unit out of the availability, but marks it as a unit that you would only assign to a reservation if there is no other room free that meets the preferences of the guest. A unit marked as Out Of Service is fully functional and has only minor cosmetic defects.
- Out Of Order (OOO) should be used when a unit is not functional and cannot be used by a guest. This unit will be deducted from availability on all channels.
- Out Of Inventory (OOI) reflects a long lasting maintenance planned in advance, such as the renovation of a whole floor. This floor will be under construction for weeks or even months and so those rooms are deducted from the available inventory to sell. The difference to the Out Of Order is that units set to Out Of Inventory also reduce your total house count. This means occupancy will not be calculated based on your total physical unit count, but rather on the reduced one, which influences key metrics as well as price recommendations of revenue management solutions.
To add a maintenance slot, click on +Add and select New Maintenance Slot as shown below:
To delete a maintenance slot, click on it to edit then change the end date to today's date.
To change the type of maintenance slot, (for example from Out of Service to Out of Order), edit the existing one to end today and add a new slot with the desired type of maintenance.