On rate plans, you can define the minimum guarantee a guest has to provide. apaleo supports the following guarantee types. The least strict guarantee is on top. apaleo does not verify if the guarantee is present at the time of booking.
- 6 pm Hold does not request anything from the guest, but you will only have to guarantee the room until 6pm on the day of arrival. After 6pm you are free to cancel the reservation and sell the room to another guest.
- Credit Card requires the guest to provide a valid credit card to you. If you do not have a valid credit card on file for a reservation with this minimum guarantee you are free to cancel the reservation and give the room back to sales.
- Prepayment requires the guest not only to provide you with a valid credit card, but to pay on time of booking. If you do not get the prepayment in time depending on your policies you are eligible to cancel the reservation.
When creating a reservation, you can overwrite the guarantee type - but only to the ones being stricter than the minimum.