Due to GDPR, occasionally you will be asked to remove guest's information from the system. In Apaleo you can easily hide this information.
Replace the information in the Reservation
In order to perform this action you will need to follow the steps below:
- Go to Reservations - Remove all filters and search by the guest name
- In the Guest tab, change the information (our advice is to use ***, for example "H***" as the name)
- Press Save
Replace the information in the Booking
Follow the steps below:
- Locate and open the reservation
- Click on "Jump to booking"
- Go to Booker section and Change the information (our advice is to use ***, for example "H***" as name)
- Press Save
Example:
Once that is completed submit a ticket to support including the reservation ID to proceed with the update on additional backend fields. (Note: In the ticket, please provide written approval that the support team can make the changes on the account)