Encountering issues with the Apaleo site not loading can be frustrating. This guide aims to provide basic troubleshooting steps to address this problem effectively.
Check Operating System Version 📲
Ensure that your device's operating system is up to date. Apaleo supports the two latest versions of iOS, Android, Safari, Chrome, and Firefox.
Desktop Users 💻
If you use Apaleo on desktop and experience issues, consider the following steps:
- Clear cache and cookies, ensuring data from the past 7 weeks is removed.
- Open a new tab or window and navigate to https://app.apaleo.com to load the latest version.
- Ensure your bookmark for Apaleo points to https://app.apaleo.com.
- Periodically clear your browsing history, especially in Google Chrome using Clear cache & cookies.
Computer Date & Time Settings 🕑
Confirm that your computer's date and time settings are accurate. Apaleo may encounter issues if your computer's time is incorrect. Check your computer settings to enable automatic date and time adjustment.
The Apaleo error in case of incorrect date and time settings can manifest as follows:
In your computer's date & time settings, ensure that the current date & time are set automatically.
By following these troubleshooting steps, you can address common issues and ensure a smooth experience while using Apaleo. If problems persist, feel free to reach out to Apaleo Support for further assistance.
Problem with Logging In 👥
- Make sure to check the suggestion by verifying your operating system version (ensure it is one of the latest two versions) and also try clearing cache and cookies as basic troubleshooting.
- If you've entered an incorrect password multiple times, you might be locked out for 60 minutes. Reset your password after this time.
- Before logging in for the first time, verify your email address by clicking the link in the invitation email. If an error persists, the invitation may have expired; inform Apaleo Support for a resend.
- Open a new tab or window and navigate to https://app.apaleo.com to load the latest version. Ensure your bookmark for Apaleo points to https://app.apaleo.com.
- Please also try to log in using incognito mode to see if the same issue exists.
- If you have another device where others can log in, try logging in with your credentials from that device to identify if the issue lies with your login or the device itself.
If the suggestions above still do not work, please send a ticket to our support team with the following information:
- What device are you using?
- The version of your operating system.
- The type of web browser used.
- Outline the troubleshooting steps you have taken so far.
- Please provide screenshots or videos if possible.